We want you to be completely satisfied with your purchase. If you have any questions or concerns, or if you want to check the status of your order, please contact the store where you made your purchase and we will be happy to assist you.
Payments and Deposits
Bova accepts Visa, Master Card, American Express, Debit Cards, Cash and In Store Financing. Checks will only be accepted as deposits on special orders. A 30% non-refundable deposit is required on all special orders. Quoted delivery times on special orders are approximate and can vary due to circumstances out of the control of Bova. All stock items or backordered items require a 30% deposit. Orders which have been received in our warehouse must be picked up or scheduled for delivery within 30 days. If the order is paid in full within 30 days of being received Bova will hold the merchandise up to an additional 60 days. Any orders not paid in full, picked up or delivered within this timeframe will be canceled, and all deposits less any applicable fees will be available as store credit only. Store credit is valid for 12 months from the date of issue.
Bova Contemporary Furniture offers delivery services at a nominal price determined by distance and required assembly. You will receive a call from our delivery department with a date and three to four hour time window for delivery. Delivery is available Monday thru Friday only. Area must be free and clear of furniture, electronics and other obstructions before delivery and installation. Cancellation of a scheduled delivery requires a 24 hour notice. Failure to meet the delivery crew at the scheduled time will result in an additional delivery fee upon rescheduling. Customer is responsible for inspecting all merchandise for damage or defects before signing the delivery receipt. Bova will not be held responsible for damage or defects not noted on the delivery receipt. All orders must be paid in full before delivery or at the time of delivery.
Merchandise Returns/Cancellation Policy
If you are not completely satisfied with your purchase you must contact the store within 5 days of the receipt of merchan- dise. All returns are subject to a 30% restocking fee. Merchandise must be returned in the original packaging and in new, sellable condition. Bova will refund or offer store credit for the original purchase price minus any restocking, assembly or delivery/pick up fees. Returns/Cancellations of special orders, mattresses, closeouts, floor models and clearance items, will not be accepted. All cash or check payments will be refunded by check within 10 days from the date of cancellation or return.
Bova Contemporary Furniture offers a one year supplemental warranty against any manufacturer defects except on clear- ance and floor model items. Additional manufacturer provided warranties will vary. It is at the discretion of Bova or the manufacturer to repair or replace any items in question. Defects resulting from improper assembly by customer will not be covered. Bova is not responsible for any fading or color variation in fabric, leather or wood finishes.